Privacy Policy

LAR Acupuncture and Wellbeing is a Traditional Chinese Medicine acupuncture practice based in Penwortham, Preston, run by Larissa Mosca. For the purposes of data protection law, Larissa Mosca is the data controller for the information described in this policy.

• Contact email: larissa@acupuncture-room.co.uk

• Contact phone: 01772 382387

We may collect and hold the following types of information:

• Contact details, such as your name, email address, phone number, and address

• Booking information, such as appointment dates and times

• Health information, including medical history, current health concerns, and treatment notes, collected as part of your consultation and ongoing care

• Communications between us, such as emails or messages

• Basic website usage information, such as which pages are visited, collected automatically through standard website analytics

We collect information directly from you, for example when you fill in a contact form, book an appointment, or complete a health questionnaire. Some basic technical information may also be collected automatically when you visit our website, through cookies or similar technologies.

We use your information to:

• Respond to your enquiries and arrange appointments

• Provide safe, appropriate, and personalised treatment

• Maintain accurate clinical records, as required for professional and insurance purposes

• Send appointment reminders and, where you have agreed, occasional newsletters or wellbeing updates

• Improve our website and services

We rely on the following legal bases under UK data protection law:

• Consent, for example when you agree to receive newsletters, or when you provide health information for treatment

• Contract, where processing your information is necessary to provide the treatment or service you have requested

• Legal obligation, where we are required to keep certain records for professional, insurance, or regulatory purposes

Health information is treated as special category data under UK GDPR, and is only used with your explicit consent and for the purpose of providing your care.

Clinical records are kept securely for as long as required by professional body guidelines (the British Acupuncture Council recommends retaining patient records for a minimum period, please confirm and insert your specific retention period here, commonly 7 to 8 years after the last treatment, or longer for minors). Other information, such as marketing preferences, is kept only for as long as needed, or until you ask us to remove it.

We do not sell or share your personal information with third parties for marketing purposes. Your information may be shared in limited circumstances, such as:

• With your GP or another healthcare professional, but only with your consent or where necessary for your care

• With service providers who help us run the practice, for example booking software, email providers, or accounting software, who are required to keep your information secure

• Where required by law, for example if requested by a regulatory body or in response to a legal obligation

Our website may use cookies or similar technologies to understand how visitors use the site, for example through Wix Analytics. This information is generally anonymous and used to improve the website. You can control or disable cookies through your browser settings, though this may affect how the website functions.

Under UK data protection law, you have the right to:

• Ask for a copy of the information we hold about you

• Ask us to correct any information that is inaccurate or incomplete

• Ask us to delete your information, in certain circumstances

• Ask us to restrict or object to how your information is used, in certain circumstances

• Withdraw consent at any time, where we are relying on consent, for example for marketing emails

To exercise any of these rights, please contact us at larissa@acupuncture-room.co.uk. We will respond within one month, as required by law.

We take appropriate steps to keep your information secure, including storing clinical records securely, whether on paper or electronically, and using reputable, secure providers for booking, email, and website services.

We may update this privacy policy from time to time. Any changes will be posted on this page, with an updated date at the top.

• Email: larissa@acupuncture-room.co.uk

• Phone: 01772 382387

• Address: LAR Acupuncture and Wellbeing, 51b Liverpool road, Penwortham, Preston, PR1 9XD